Mental Health Center Provides Access after Denial
Mental Health Center Provides Access after Denial
Covered Entity: Mental Health Center
Issue: Access, Authorization
The complainant alleged that a mental health center (the "Center")
improperly provided her records to her auto insurance company and
refused to provide her with a copy of her medical records. The Center
provided OCR with a valid authorization, signed by the complainant,
permitting the release of information to the auto insurance company.
OCR also determined that the Center denied the complainant's request
for access because her therapists believed providing the records to her
would likely cause her substantial harm. The Center did not, however,
provide the complainant with the opportunity to have the denial
reviewed, as required by the Privacy Rule. Among other corrective
action taken to resolve this issue, the Center provided the complainant
with a copy of her records.
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