HHS Issues Guidance on HIPAA and Audio-Only Telehealth
HHS Issues Guidance on HIPAA and Audio-Only Telehealth
Today,
the U.S. Department of Health and Human Services (HHS), through its
Office for Civil Rights (OCR), is issuing guidance on how covered health
care providers and health plans can use remote communication
technologies to provide audio-only telehealth services when such
communications are conducted in a manner that is consistent with the
applicable requirements of the Health Insurance Portability and
Accountability Act of 1996 (HIPAA) Privacy, Security, and Breach
Notification Rules, including when OCR’s Notification of Enforcement Discretion for Telehealth - PDF is no longer in effect.
This guidance will help individuals to continue to benefit from
audio-only telehealth by clarifying how covered entities can provide
these services in compliance with the HIPAA Rules and by improving
public confidence that covered entities are protecting the privacy and
security of their health information.
While telehealth can significantly expand access to health care,
certain populations may have difficulty accessing or be unable to access
technologies used for audio-video telehealth because of various
factors, including financial resources, limited English proficiency,
disability, internet access, availability of sufficient broadband, and
cell coverage in the geographic area. Audio-only telehealth, especially
using technologies that do not require broadband availability, can help
address the needs of some of these individuals.
“Audio telehealth is an important tool to reach patients in rural
communities, individuals with disabilities, and others seeking the
convenience of remote options. This guidance explains how the HIPAA
Rules permit health care providers and plans to offer audio telehealth
while protecting the privacy and security of individuals’ health
information,” said OCR Director Lisa J. Pino.
The Guidance on How the HIPAA Rules Permit Health Plans and Covered
Health Care Providers to Use Remote Communication Technologies for
Audio-Only Telehealth
| Entity Rescinds Improper Charges for Medical Record Copies to Reflect Reasonable, Cost-Based Fees Covered Entity: Private Practice Issue: Access A patient alleged that a covered entity failed to provide him access to his medical records. After OCR notified the entity of the allegation, the entity released the complainant’s medical records but also billed him $100.00 for a “records review fee” as well as an administrative fee. The Privacy Rule permits the imposition of a reasonable cost-based fee that includes only the cost of copying and postage and preparing an explanation or summary if agreed to by the individual. To ...read more |
| HHS Issues Guidance on HIPAA and Audio-Only Telehealth Today, the U.S. Department of Health and Human Services (HHS), through its Office for Civil Rights (OCR), is issuing guidance on how covered health care providers and health plans can use remote communication technologies to provide audio-only telehealth services when such communications are conducted in a manner that is consistent with the applicable requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy, Security, and Breach Notification Rules, including when OCR’s Notification of Enforcement Discretion for Telehealth - PDF is no longer in effect. This guidance will help individuals ...read more |
| Public Hospital Corrects Impermissible Disclosure of PHI in Response to a Subpoena Covered Entity: General Hospital Issue: Impermissible Uses and Disclosures A public hospital, in response to a subpoena (not accompanied by a court order), impermissibly disclosed the protected health information (PHI) of one of its patients. Contrary to the Privacy Rule protections for information sought for administrative or judicial proceedings, the hospital failed to determine that reasonable efforts had been made to insure that the individual whose PHI was being sought received notice of the request and/or failed to receive satisfactory assurance that the party seeking the information ...read more |
| Mental Health Center Provides Access and Revises Policies and Procedures Covered Entity: Mental Health Center Issue: Access, Restrictions The complainant alleged that a mental health center (the "Center") refused to provide her with a copy of her medical record, including psychotherapy notes. OCR’s investigation revealed that the Center provided the complainant with an opportunity to review her medical record, including the psychotherapy notes, with her therapist, but the Center did not provide her with a copy of her records. The Privacy Rule requires covered entities to provide individuals with access to their medical records; however, the Privacy Rule exempts ...read more |
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